Contact Centre Training

Modules

• Collect and Record Information

• Dealing with Queries

• Customer Service

• Working in a Contact Centre Team

• Providing information to a Client or Customer

• Handling Customer Complaints

• Working in an Inbound and Outbound Contact Centre

• Tele Marketing

Assessment Method – Portfolio of Evidence which include Theoretical and Practical Assessments

Career Opportunities

• Contact Centre Agent

• Customer  Service Representative

• Customer Care Consultant

• Sales Representative

• Switch board Operators

• Direct Selling

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Accredited By

Accredited By

Our Courses

Makhophila Training is an accredited training provider. This accreditation ensures high quality education and standards are delivered. We also have highly qualified Assessors and Moderators. 

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