Call Centre Training Certficate

Duration

3 Months

Modules
  • Collect and Record Information
  • Dealing with Queries
  • Customer Service
  • Working in a Contact Centre Team
  • Providing information to a Client or Customer
  • Handling Customer Complaints
  • Working in an Inbound and Outbound Contact Centre
  • Tele Marketing

Assessment Method – Portfolio of Evidence which include Theoretical and Practical Assessments

Upon successful completion the learner will receive a Certificate in Contact Centre Support.

  • Contact Centre Agent
  • Customer Service Representative
  • Customer Care Consultant
  • Sales Representative
  • Switch board Operators
  • Direct Selling